Lifetime U.S. Technical Support and Live Training

Get the confidence of having an experienced U.S.-based team behind you for the life of your embroidery machine. Whether you are dealing with an error, troubleshooting a machine issue, or simply need guidance, the PrintDirect US Service Department is ready to help.

Your Support Package Includes:

✅ U.S. Technical Support for the LIFE of Your Machine

Receive dependable assistance from experienced technicians who understand your equipment.

✅ BONUS: 3-Hour LIVE 1-on-1 Virtual Training Session

Work directly with one of our trainers in a personalized session focused on your machine, your questions, and your training needs.

✅ Access to the PrintDirect US Service Department

Gain a trusted U.S.-based partner who can assist with technical questions, machine errors, troubleshooting, and general operating concerns.

✅ Real Help During U.S. Working Hours

No more waiting overnight for overseas support. Get assistance during U.S. business hours when problems and questions arise.

Stop trying to figure everything out alone. With PrintDirect US, you gain the training, technical guidance, and long-term support you need to operate your machine with greater confidence.

This package is designed for BAi embroidery machine owners who did not originally purchase their machine from PrintDirect US.