Warranty Scope:

Non-Consumable Parts and Technical Labor: Covered for 1 year from delivery.

Customer Responsibilities:

• All defective parts under warranty must be returned within 30 days to receive credit.
• Customer must complete troubleshooting with PrintDirect US before a technician is dispatched.
• Daily and periodic maintenance, including cleaning the printhead, lubrication, and consumable replacement, is the customer's responsibility.
• After the first 90 days, the customer covers all travel costs for technicians and, after one year, any labor costs.
• All replacement parts must be purchased from PrintDirect US or authorized dealers. Use of unauthorized parts will void the warranty.
• Unauthorized modifications will void the warranty unless approved in writing by PrintDirect US.
• Technical labor claims must be made within 7 days of service if the same issue reoccurs.

Training & Maintenance Requirements (Mandatory):

• Turning on the machine before formal training will void the warranty.
• Training is provided at no additional cost and is required to maintain warranty coverage.
• A daily nozzle check must be performed to detect potential clogging. Skipping this step voids the warranty.
• The printer must be properly shut down using the official procedure, which includes:
  • Draining the ink tanks
  • Flushing white ink lines
  • Installing storage fluid and capping heads
  • Completing the process under guidance from a certified technician

Failure to follow this shutdown procedure during periods of inactivity will void the warranty.

Environmental Requirements:

• Maintain humidity above 45% RH; low humidity may result in clogs and head damage.
• Operate the machine in a temperature range of 59°F-90°F.
• Use a non-condensing humidifier if necessary.

General Maintenance Requirements:

• Refill ink immediately upon low-ink warning to prevent air in ink lines.
• Failure to perform daily, weekly, and monthly maintenance will result in clogs and void warranty.
• If an error code appears, it must be reported within 72 hours and the machine properly capped to prevent further damage.

Consumable Items (Not Covered):

• Inks, dampers, wipers, transfer film/powder, cleaning/storage fluids, encoder strips, wetcap stations, and other expendable items.

Items Not Covered Under Warranty:

• Acts of God
• Unauthorized modifications
• Non-approved accessories or consumables
• Failure to follow maintenance and operational guidelines
• Poor-quality artwork or improper RIP files
• Electrical issues from lack of surge protection
• Equipment used without proper training
• General wear and tear
• Damage due to neglect, improper environment, or improper shutdown
• Downtime-related compensation (e.g., lost income or materials)
• Repacking of machine if machine is replaced under warranty!
• Third-party networking, computer, or software issues
• Expedited shipping (only ground shipping is covered)
• Additional training services
• Items not returned within stated warranty timeframe

Return Materials Authorization (RMA) Policy:

For product returns under warranty, PrintDirect US will provide a Return Materials Authorization (RMA) Number. If a PrintDirect US Representative determines that an RMA is required for your product, please follow the standard procedure to process the RMA.