PrintDirect US Training & Support

The Machine Is Only The Beginning.

Buying equipment is one step. Knowing how to use it, troubleshoot it and grow with it is what comes next. PrintDirect US gives embroidery businesses access to real training, real technical support and real people here in the United States.

Live 1-on-1 Training Real sessions with a trainer, not just prerecorded videos.
U.S. Technical Support Help during U.S. working hours from our service team.
Nationwide Service Access to service technicians across the United States.
BAi Specialists Training and support focused on your BAi embroidery equipment.

How Did You Purchase Your BAi Machine?

Your support options depend on where your machine was purchased. Choose the path that applies to you.

PrintDirect US Customers

Purchased Your Machine From PrintDirect US?

Your machine purchase already gives you access to the support system that separates PrintDirect US from a traditional equipment seller.

  • Unlimited live 1-on-1 virtual training sessions
  • U.S. technical support for the life of your machine
  • Access to our PrintDirect US Service Department
  • Phone and video troubleshooting assistance
  • Access to our nationwide service technician network
  • Continued help as your skills and production needs grow
View Training Options
BAi Owners Who Bought Elsewhere

Didn't Purchase Your BAi Machine From Us?

You can still gain access to the PrintDirect US training and support team through our Complete Care Package.

  • Lifetime U.S. technical support for the life of your machine
  • Bonus 3-hour live 1-on-1 virtual training session
  • Access to the PrintDirect US Service Department
  • Support for machine issues, errors and questions
  • Help during U.S. working hours
  • Access to experienced BAi training and service specialists
View Complete Care

Training & Support Options

Choose the level of help that best fits your machine, experience and business.

Live Virtual Video Training for BAi Embroidery Machines
Live Training

Live 1-on-1 Virtual Training

Work directly with a trainer in a live virtual session. Ask questions, learn your machine and get help with the areas that matter most to your embroidery workflow.

$495.00
View Virtual Training
Live Onsite Training – At Your Location
Hands-On Training

Onsite Training

Bring a PrintDirect US trainer directly to your location for hands-on instruction, workflow guidance and personalized machine training.

$1,495.00
View Onsite Training
Lifetime U.S. Technical Support and Live Training
BAi Owners

Complete Care Package

Built for BAi owners who did not purchase their machine from PrintDirect US but want access to our U.S. training, technical support and service team.

$495.00
View Complete Care
Bought Your BAi Somewhere Else?

You Don't Have to Go Without U.S. Support.

The PrintDirect US Complete Care Package gives BAi owners access to U.S. technical support for the life of their machine along with a bonus 3-hour live 1-on-1 virtual training session and access to our Service Department.

$495 Complete Care limited-time package
Complete Care Includes:
  • Lifetime U.S. Technical Support
  • 3-Hour Live 1-on-1 Virtual Training
  • PrintDirect US Service Department Access
  • U.S. Working-Hours Assistance
  • Machine Troubleshooting and Guidance
Get Complete Care

Real Help When You Need It

Support should not stop when your machine is delivered.

01
Learn Your Machine Work directly with a trainer to understand operation, setup and embroidery workflow.
02
Get Technical Help When questions or issues come up, reach a U.S.-based team that understands BAi equipment.
03
Keep Growing Continue using training, service and support resources as your production needs change.

Need Help Choosing the Right Training or Support?

Talk with the PrintDirect US team and we will help determine the right training, support or service option for your machine.

Contact PrintDirect US Call 786-866-9793