At PrintDirect US, we are committed to delivering high-quality printers and ensuring your satisfaction with every purchase. To maintain our high standards, please note that all printer sales are considered final. This policy enables us to focus on providing the best products and service to our customers.
Exceptions & Individual Claims
We understand that unique situations may arise, and we are open to considering individual claims on a case-by-case basis. If you experience any issues with your purchase, please contact our customer support team within 30 days of receiving your product to discuss your situation. Please be aware, however, that a 25% restocking fee will apply to qualifying items, if Authorized. This fee covers the costs associated with inspection, repackaging, and maintaining exceptional product quality while managing returns efficiently. Please have any relevant documentation (such as photos or proof of the issue) ready to support your claim.
Restocking Fee
If a return is authorized under exceptional circumstances, a 25% restocking fee will apply to all eligible returns.
How to Submit a Claim
To submit a claim, please reach out to our customer service team at 786-866-9793. Be sure to provide your invoice number, a detailed description of the issue, and any relevant documentation or images. Our team will review your claim promptly and guide you through the next steps.
Thank you for choosing PrintDirect US. Your satisfaction is our priority, and we are here to assist with any concerns you may have.
At PrintDirect US, ensuring our customers are satisfied is our highest priority. We understand that sometimes a return may be necessary, which is why we offer a 30-day return policy crafted to provide peace of mind. Should you need to return a product within this window, we are here to assist. Please be aware, however, that a 25% restocking fee will apply to qualifying items. This fee covers the costs associated with inspection, repackaging, and maintaining exceptional product quality while managing returns efficiently.
Warranty and Coverage
We offer a 1-year warranty on parts, and for the first 30 days, we cover shipping and labor costs for any necessary repairs or replacements. Customers are responsible for return shipping costs unless the item is defective or damaged, in which case PrintDirect US will cover these costs.
Return Authorization (RA) Requirement
Before returning any product, approval from PrintDirect US is required, and a Return Authorization (RA) number must be issued. Returns without an RA number will not be accepted. To obtain an RA number for a defective item, please reach out to PrintDirect US Support within the 30-day return window. Be prepared to provide the machine’s serial number, along with your contact details and a description of the issue.
Final Sale Items
Please note that all software sales and consumables (i.e. needles, rotary hooks, bobbin cases) are final. If you have any questions or require assistance with the return process, our customer support team is ready to help.
Thank you for choosing PrintDirect US. Your satisfaction is important to us, and we are here to assist with any concerns you may have.